Last Updated: June 08, 2026
Thank you for shopping with Bag Bazar. We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights, eligibility requirements, and the process for returning items and receiving refunds.
1. Return Eligibility Period
Customers may request a return within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day return period may not be eligible for a refund or exchange.
2. Eligibility Requirements
To qualify for a return, items must meet all of the following conditions:
- Unused and unworn
- In the same condition as received
- Free from damage caused by the customer
- Returned in original packaging whenever possible
- All original tags, labels, and accessories attached
- Accompanied by proof of purchase or order number
Bag Bazar reserves the right to inspect all returned merchandise before approving a refund.
Items that do not meet these requirements may be rejected or subject to a partial refund where permitted by law.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance items
- Final sale items
- Gift cards
- Products returned after the 30-day return window
- Items showing signs of use, wear, alteration, or damage caused after delivery
- Items missing original components, tags, or packaging when those components affect resale value
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 48 hours of delivery at support@bagbazar.shop
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
For verified shipping errors, damaged items, or incorrect products:
- Return shipping costs will be covered by Bag Bazar
- A replacement, exchange, or full refund may be offered at our discretion
5. Standard Returns
For returns requested due to:
- Change of mind
- Incorrect size selection
- Personal preference
- Accidental purchase
the customer is responsible for all return shipping costs.
Bag Bazar does not provide prepaid return labels for standard returns. Customers must arrange and pay for return shipping using a carrier of their choice.
Original shipping charges paid at checkout are non-refundable unless the return is the result of our error, a defective product, or a damaged item received.
We strongly recommend using a trackable shipping service and retaining proof of shipment. Bag Bazar is not responsible for returned packages that are lost, stolen, delayed, or damaged during return transit.
6. Restocking Fees
Bag Bazar does not charge any restocking fees on approved returns.
7. Return Authorization
Before returning any item, customers must contact our support team and obtain return authorization.
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
8. Refund Process
After your return is received:
- The item will be inspected.
- We will notify you of approval or rejection.
- Approved refunds will be processed to the original payment method.
Inspection Time
Typically completed within 3–5 business days after receipt.
Refund Processing Time
- Most refunds appear within 5–10 business days after approval.
- Actual processing times may vary depending on your bank, card issuer, or payment provider.
9. Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Items returned with missing parts or accessories
- Items not in original condition
- Items damaged for reasons not caused by Bag Bazar
- Returns that do not fully meet eligibility requirements
10. Sale and Discounted Items
Regular-priced items may be returned according to this policy.
Items marked as:
- Sale
- Clearance
- Final Sale
are generally non-refundable unless they arrive damaged, defective, or incorrect.
11. Exchanges
We currently offer exchanges only for:
- Damaged items
- Defective items
- Incorrect items received
If you require an exchange, please contact our support team before returning the product.
12. Order Cancellations
Orders may be canceled within 24 hours of placement, provided they have not entered the shipping process.
Once an order has been shipped, it can no longer be canceled and must follow the return process described in this policy.
13. Refused Deliveries and Unclaimed Packages
If a package is:
- Refused upon delivery
- Unclaimed
- Returned due to an incorrect address provided by the customer
any return shipping fees, carrier charges, or reshipping costs may be deducted from the refund amount where permitted by law.
14. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Bag Bazar
140 E Loucks St, Sheridan, WY 82801, United States
Email: support@bagbazar.shop
Phone: +1 (307) 674-9739
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (MST)
Response Time: We aim to respond within 24 business hours.
Customers may also contact us through our website contact form.